Returns & Exchanges

At Soak&Sleep, we want you to be completely satisfied with your purchase, which is why we offer a 100-night sleep trial on mattresses and a 30-day return window for all other bedding essentials. If your new items aren't providing the perfect night's rest, we make the return process simple and straightforward.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Place the items in their original packaging, ensuring all labels are attached and the products are in a clean, resaleable condition.

3

Label and Post

Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund to your original payment method within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing