Frequently Asked Questions
Everything you need to know about your journey to a better night's sleep.
How long does delivery take and what are the costs?
Standard UK delivery typically takes 3-5 working days and is free on orders over £50. Next-day delivery options are available at checkout for orders placed before 2pm.
What is your return policy for bedding and mattresses?
We offer a 100-night sleep trial on selected mattresses. For bedding, towels, and duvets, items can be returned within 30 days provided they are unused and in their original packaging.
Do you offer a warranty on your products?
Yes, we provide a guarantee on many of our products, ranging from 1 to 15 years depending on the item, covering manufacturing defects in materials and workmanship.
How do I care for my down and feather duvets?
To maintain loft and freshness, we recommend professional laundering every 6-12 months and daily shaking to redistribute the filling. Always ensure the product is completely dry before use.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and interest-free credit options through Klarna for eligible purchases.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link and a unique reference number to follow your parcel's progress.